As the highest rated mobile phone and tablet repair centre in the county we often get asked a lot of questions regarding the services needed from our clients.
Below we will be running through some of the most common and frequent questions that we come across.
1) Can we trust mobile phone repair shops?
With such a huge industry, like any we have some great players and some not so great. Whilst we're sure all of the mobile phone repair centres will be out to try their best with no ill intention however there have been some horror storied over the years. Make sure that you cover all of the basis when selecting the correct company to complete your mobile repair service.
2) What can we do to make sure we choose the right company to repair our iPhone or Samsung Device?
Checking reviews is very important, we are always so quick to investigate and look further into the reputation of a repair store or company after we have received a bad service or know of someone who has suffered a bad experience. If you are living in any corner of the UK you can now find a profile of businesses in your local area who offer phone repair services, simply Use Google or another search engine to locate 3 repair stores local to you. Take a moment to check there Google Review Rating but also be sure to make sure that each company that you are analysing have a good amount of reviews which will allow you to get a good positive or negative feeling on how they conduct repair services to mobile devices. Lastly, customer service is a must, contact each company and don't be worried to ask questions related to your broken device and the issue in question.
Check to see how helpful the customer service advisor is on the phone, this will give you an overall view of what service you have to come, you will also get a grasp of how knowledgeable and detailed the customer service advisor is too.
3) Should I give my device passcode to a repair store?
Some phone repair services do require the passcode to be used, this could be to enter a diagnostic tool, most likely the passcode will be required for pre and post repair testing, lots of service centres like to test the mobile device thoroughly - this is to make sure that there is no other faults or problems on the device before they start the repair. Lets face it, you could have an issue on your device that you are un aware of - later to find this appears you could wrongfully accuse the repair team when they are completely innocent. (This shows good and thorough care for your future warranty.) Mobile phones are used in all aspects of our lives now, they are responsible for holding some of the most important, personal and sensitive data that we own - most of us would feel uncomfortable sharing our device passcode with a stranger, even the professionals. If you are not happy to give out your passcode to the local repair store, you are always able to back up your data and restore the device back to factory settings before you hand it over. This would mean that your data would remain safe either on your laptop or PC at home or up in a cloud server such as iCloud or Samsung Cloud but would still grant the repair technicians un restricted access to the areas needed inside your mobile phone for testing.
For more information on mobile phone and tablet data backups and restore options please visit mastermobile.co.uk. They are always happy to advise and give free information weather you are booking your phone with them or another repair store. You can call Master Mobile on 01543 674 675 anytime between 6am - Midnight 7 Days a week!
4) What are the benefits of an on site mobile phone repair service? otherwise known as a home call out repair service?
In this day an age, society is so busy! We are always looking for a little bit of convenience. We order our groceries online, our clothes, gifts - lets face it, most of our purchases in 2022 are now made online with services being booked to be delivered or visit our home. We all have busy schedules and life commitments, having the option to get your mobile phone repaired at home or at your place of work is just great! Master Mobile offer home call out services for iPhones, Samsungs, Huawei, iPad and more. With such convenience this means you never have to walk more then 10 steps to the repair store. We aim to complete your iPhone Repair in Lichfield or any city in the UK within 10 minutes whilst you wait in the comfort of your own home or workplace. With operation hours between 6am & midnight 7 days a week we're sure there is always a convenient time to get this booked.
5) Is it a waste of money to repair a mobile phone?
Well, this decision would always rest with the owner of the device. Some of the later released mobile phones have a high repair cost although are worth anything from £100 - £1500.00 so we need to take this into consideration when making our decision. We would suggest to make your decision after checking not only the price of repair but also the current market value of your device too. Lots of people who choose an to go ahead with an expensive repair are also concerned about accessing possibly lost data. Lots of repair stores are able to extract this data from the broken device through a variety of methods and services, when making your decision be sure to ask the repair stores that you speak to if this is a possibility too.
