Ian Downs T/A Master Mobile
Unit 22, Burntwood Town Shopping Centre, Sankey's Corner, Burntwood, WS7 1JR.
Tel; 01543 674 675 | email@example.com
The business always endeavours to provide the best service for every customer.
However, on rare occasions, there may be times where a customer may not be
completely satisfied. To ensure the business is able to put things right
as soon as possible, please read our complaints procedure below. The
business will then be able to respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work
to ensure everything has been carried out based on the contract terms and the high
standards the business aims to achieve.
In the unlikely event there is anything you are not completely satisfied with,
please contact the business as soon so the problems can be rectified as soon as
Either call, email or write* to us. The business aims to respond within 5 days
of receiving your complaint and where possible, will provide you with a date to
remedy any issues raised.
Where the business is unable to resolve your complaint using the business
complaints procedure, as a Which? Trusted Trader we use Dispute Resolution
Ombudsman for dispute resolution. In the unlikely event that the business
cannot remedy your complaint to your satisfaction you may wish to refer your
complaint to them. If you wish to do so please contact Which? Trusted traders
in the first instance on 0117 456 6031.