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January 2, 2022

Customer Account Manager

Location : Master Mobile

Positions : 2

Hourly Rate : Starting From £6.45

Weekly Hours : 16-45

Retail Experience Preferred but not essential. 

Working With Technology is also preferred but not essential for this role. 

Age 18 Plus | Apprenticeship positions for younger applicants will also be considered. 

To provide information to new both new and existing customers requesting information on their repair needs. 

New customers would be looking for repair quotations and information on the products we sell both online and in store. The successful candidate would be responsible to obtain this information from our website and bespoke in house built CRM system. 

Existing customers would need to report a problem after their device repair, obtain an up to date status or let us know some important information that we would need to complete the repair. They may also wish to update important information such as Address, phone number, email or loyalty reward bonus claims. 

The candidate would also be responsible for customers who are enrolled into our protection plan scheme, this would involve similar tasks such as providing information on repair times, reporting the claim and confirming validation to the customers over the telephone or email. We hold thousands of repair parts in a well organised way with the help of an inventory system, they would need to confirm the stock availability is present, if not they would need to locate the parts from a list of reputable stockists and order these in. They would need to look at both supplier and system information and advise the customer of the possible wait time. Upon part delivery, they would need to inform the customer by telephone or send an sms alert through our system. 

Overall parts organisation and repair service planning is required as well as stock control. 

We strive to not only be the best but the most competitive priced in our industry, mobile phone and tech repairs is one of the fastest paced industries to be apart of, this being said, you would need to regularly check the market prices for repair parts and pass on savings to customers by adjusting the price. This would also work in the opposite way and you would need to make sure that we are working on an ample margin and proving to be in profit with each repair service quoted both in person, over the telephone and online. Our employees would need to be able to read up to date information to also relay this to customers. 

The job role would also include greeting and welcoming customers into store and obtaining relevant information on their needs and the reason for visiting. Master Mobile would provide regular training in customer service and device diagnosis. You would be always kept up to date with new models, common problems and valuable advice from the repair technicians. 

Interviews for this specific position will be held in April / May 2022

Please register your interest below and we hope to speak with the right person for the role soon. 


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