It’s Time For You To Get Hired

At Master Mobile, we are dedicated to providing some of the best customer service within the device repair industry.

We love helping people stay connected. This could mean anything from replacing a battery in their iPhone to completing board level diagnostics and micro soldering. Society today depends so highly on mobile phones, tablets and smart device usage. We are looking for a competent and efficient member to join our Team In Burntwood. The successful candidate would be responsible for a variation of tasks which includes but is not restricted to Customer Management and Account Handling. Below we have compiled a list of key benefits that are attached to this role. 

1. Competitive basic salary
2. The chance to work for an Award-Winning Tech Repair Company
3. Possible apprenticeship opportunities leading to a degree. 
4. Commission Scheme £0 - £2000 per year
5. Annual review which for the most consistent performers can see your salary jump by £1,250.00 per year
6. Opportunities to re-locate all around the UK as we grow our number of Service Centres this year and next
7. 20 days holiday plus some Bank Holidays
8. Ongoing Training and development
9. yearly Social team building events

What does the role include? (These are the specific things you will be doing on a day-to-day basis)

The successful candidate will be expected to maintain and care for customers with enquiries whom may require updates throughout their repair process, this would include new bookings, enquiries and servicing updates. This would need to be completed in a polite and professional way, you may also be responsible for the creation of purchase orders and completing supply chain payments. Upon Customer arrival to our repair centre you would need to greet, develop an understanding of the symptoms the customer is facing and be able to quickly and effectively note this into our bespoke booking system to then be able to deliver a knowledgeable understanding and deliver an informative resolution, if you are unsure, we would expect you to obtain a relevant response and deliver key information back to the customer in a language easy for them to understand from our technicians.

Calls, website and social media platforms will also be maintained by this role - you would be working closely with in house designers for social media platforms, blog posts, in store marketing materials and more, at the moment we are implementing around 3 social posts per day across each of the popular platforms. 

General in house 

As a Master Mobile employee you work alongside our amazing teams, contributing to the repair of customers devices and taking technical steer from the store’s Manager. Relationships and communication between everyone in your team and the Support Centre are essential to you being successful in the role.

Specifically, this will mean you will be doing the following:

• First and foremost, you will be monitoring new business leads and will become responsible for your own group of customers.
• You will not only monitor their device repair to the high standards of Master Mobile, but you will also deliver the best service possible.
• Welcome and help customers that enter our store whether they need tech support, advice or to purchase an accessory from us.
• Organise and communicate with the repair team on orders to ensure that customers are kept updated on their order to ensure that they receive excellent customer service.
• Ensure that the front of house area, counters and accessory displays remain in excellent presentation, neat, clean and with all the correct signage and advertising.
• Ensure that all procedures and repairs always comply with Health & Safety through all procedures and ensure that the store is a safe working environment at all times.
• Follow directions from the Store Manager as they lead the team throughout trading.

What type of experience might you have? (These are things we’ll look for in the recruitment process)

• An engaging communication style, energetic and proactive with an excellent customer focus
• Positive, can-do attitude and friendly persona
• Experience of working in a fast-paced retail environment and working under your own initiative
• Bring a 'get up and go attitude' even on rainy days, we must be excited to become successful.

How to be a success? (These are the behaviours you will display in your role)

At Master Mobile we allow talent to flourish, be brilliant from day one and the founder will know who you are. Deliver against our strategic pillars of Trust, Reach, Choice, Excellence, Quality and People and you will be a trailblazer.

• Gaining our customers Trust which will be measured through NPS, Google review and customer complaints
• Reach as many customers as possible, don’t give away too many discounts to beat revenue targets.
• We will see customers love the Choice you provide them through increased conversion rate and bigger basket sizes.
• Excellence is seen when we don’t lose or waste our stock.
• Repairs is what we do and essentially, we see Quality in the repair as fundamental to that.
• Our People need to be there for our customers and productive for the business

If you have all of that and would love to be a part of the Master Mobile Team, please apply. We are looking forward to hearing from you.

Interviews for this role will be held October 2022 - November 2022